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2EROS

Find answers to your questions at the 2EROS Help Center. Explore FAQs, order support, sizing guides, shipping information, and more. We're here to assist you every step of the way

BENEFITS OF CREATING AN ACCOUNT

FEEDBACK AND REVIEWS

HOW CAN I STAY UPDATED ON NEW LAUNCHES & RESTOCK?

ACCOUNTS

HOW DOES YOUR LOYALTY PROGRAM WORKS?

HOW TO REDEEM MY LOYALTY POINTS?

HOW CAN I EARN POINTS?

HOW CAN I CHECK MY EARNED POINTS?

POINTS PROGRAM

ACCOUNTS & REWARDS

HOW LONG DOES THE DELIVERY TAKE?

COUNTRIES WE SHIP TO

HOW CAN I TRACK MY ORDER?

DUTIES AND TAXES

DO YOU OFFER FREE SHIPPING?

SHIPPING POLICY

SHIPPING & DELIVERY

HOW CAN I RETURN AN ORDER?

CAN I EXCHANGE MY ORDER AFTER I HAVE RECEIVED IT?

RETURN POLICY

WHAT IS YOUR REFUND PROCESS?

I WANT TO RETURN AN ITEM I PURCHASED FROM A RETAILER

RETURN TO SENDER

MISSING PARCELS?

THREAD UNRAVELING & PRODUCT CARE POLICY

RETURNS & REFUNDS

HOW CAN I CHECK IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

WHERE CAN I FIND MY ORDER NUMBER?

WHAT PAYMENT OPTIONS DO YOU OFFER?

UNSUCCESSFUL PAYMENT, WHAT CAN I DO?

DO YOU RESTOCK SOLD OUT ITEMS?

CAN I PLACE AN ORDER WITHOUT AN ACCOUNT?

WHAT IS YOUR REFUND POLICY?

I HAVE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

IS MY ORDER SUBJECT TO ADDITIONAL CUSTOM TAXES, V.A.T, OR IMPORT DUTIES?

HOW CAN I CANCEL MY ORDER?

PAYMENTS & ORDERS

How to measure for the right fit

Other Brands Comparison

Hips & Chest Measurements / Size

SIZE & FIT

Rinse, Wash and Dry

Do Not Bleach, Dry-Clean, Tumble Dry, Iron or Soak

Avoid Rough Surfaces, Hot Tubs and Jacuzzis

Prevent Yellowing of Swimwear

PRODUCT CARE

I HAVE A DISCOUNT CODE, HOW CAN I USE IT?

MY CODE IS NOT WORKING, WHAT SHOULD I DO?

HOW CAN I GET DISCOUNTS AND PROMOTION CODES?

DISCOUNT CODES & COUPONS

GOODS AND SERVICES TAX (G.S.T)

PRODUCT PRICES

RISK AND TITLE

ORDERS

FRAUDULENCE

Delivery during COVID19

TERMS & CONDITIONS

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